News & Info

Frequently Asked Questions

Q. Do you have an information guide and where can I find it?
Yes. You can find our information guide by clicking on the image to the left. This will give you comprehensive information in a .pdf format which you can print out, save or email.

Q. What is an Occupation Right Agreement?
This is the written agreement that grants any person the right to occupy a residential unit or villa within a retirement village and specifies terms and conditions which apply to that occupation.

Q. Do I need a solicitor?
You must obtain advice from a lawyer independent of the village operator before you sign an Occupation Right Agreement. It is important that you and your family understand what is involved in entering into an Occupation Right Agreement to join a retirement village.

Q. What about my independence?
You live as independently as you choose in a MiLife Village, with the added assurance that additional support services can be accessed if required in line with our “Ageing in Place” philosophy. Many of our residents maintain strong links with the general community through memberships with sports clubs, volunteer organisations or the likes of the RSA or Probus – something we encourage. And while most of our residents enjoy the companionship of like-minded people within the village community, there are some who choose to just enjoy the quiet privacy of their own home which is fine too. Here at MiLife we respect the privacy and independence of all our residents.

Q. Are pets allowed?
Your small house-trained pet will be allowed to reside with you at the village, at the discretion of the Village Manager. Please discuss this with us.

Q. Can I have visitors to stay with me?
Yes, your unit or villa is your home and your family, friends and grandchildren may stay for short periods, but cannot move in on a permanent basis. The Community Centre and recreational facilities are available for the use of both residents and their guests.

Q. Can I have a garden?
The village operator is responsible for a continuous maintenance programme of the grounds and gardens for your enjoyment. However, you are most welcome to tend to your own garden.

Q. What about security?
Emergency call points located throughout the units and villas are linked to a central monitoring point providing a 24 hr response.

Q. Is there a cost for the emergency call point response?
No. Monitoring and upkeep of the emergency call point is covered by MiLife.

Q. Do the villas have a personal telephone?
There are telephone connections in each villa. It is just a matter of getting them connected with your preferred communications provider when you arrive.

Q. What about maintenance?
The village operator is responsible for maintaining all the buildings and the plant and equipment in the village in a good condition.

Q. Who pays for rates and insurance?
The fortnightly village outgoings fee includes all insurance premiums with the exception of your personal contents insurance. Residents should insure their own personal contents. The village outgoings fee also includes council rates.

Q. Will the fortnightly outgoings fee change?
The village outgoings fee is reviewed annually by the operator. The operator may, in consultation with the Statutory Supervisor and residents, increase the village outgoings fee.

Q. Does the weekly outgoings fee cease if I vacate my unit or villa?
If after 6 months from vacation and removal of personal possessions the unit or villa remains unsold, the weekly outgoings fee will cease.

Q. Do I qualify for government funding?
Residents in MiLife villages generally qualify for all the government-funded services they would be entitled to if they were living in their own home in the community. So, if you currently receive housekeeping assistance or other services through WINZ or other agencies, you will retain those services upon moving into the village.

Q. Are there any hidden costs?
No. An explanation of all costs can be found in our Statutory Disclosure Statements.

Q. How do I apply?
The village manager will assist incoming residents with the application process. Please find our manager’s contact details on the Contact Us page.